How to sign in to Localtonet, protect your account with two-factor authentication, change your email or password, manage your API key, delete your account, and reach support through tickets.
Where the account settings are #
Account settings live in the account menu of the dashboard: the person icon next to Log Out at the bottom of the side menu. It shows your Account Type (Free or Unlimited) and these entries:
| Entry | What it opens |
|---|---|
| Change Email | The form to move your account to another email address. |
| Reset Password | The password reset form, filled with your email address. |
| Two-Factor Authentication | Authenticator app and recovery codes. |
| Order History | Your payments. |
| Balance | Your Balance and how to add to it. See Plans and Balance. |
| Support Tickets | Your tickets with the support team. |
| Delete Account | Permanent deletion of the account. |
The account menu is shown in your own account only. If you are in a team dashboard, switch back to Account first; see Team Management.
Sign in #
Open Sign In. You can sign in in three ways:
- Email and password. Enter Email and Password and select Sign In. If the page shows a CAPTCHA image, type its characters into the field below it; Refresh loads a new image.
- Google. Select the Google button under Sign in with.
- GitHub. Select the GitHub button under Sign in with.
No account yet? Select Sign up, or go to Sign Up. After you register with email and password, Localtonet sends a confirmation email: Please check your email to confirm your account. You can sign in after you open the link in that email.
After several failed sign-in attempts the account is locked for a short time and the page says This account has been locked out, please try again later. Wait a few minutes, then sign in again or reset your password.
Two-factor authentication #
With two-factor authentication (2FA), signing in with your password also asks for a code from an authenticator app on your phone, such as Microsoft Authenticator or Google Authenticator.
Turn it on #
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Open the 2FA page #
In the account menu, select Two-Factor Authentication, or open Two-factor authentication (2FA). Under Authenticator app, select Add authenticator.
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Add the account to your authenticator app #
On Configure authenticator app, scan the QR code with the app, or type the key shown on the page into the app. Spaces and casing of the key do not matter.
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Verify #
The app now shows a code. Enter it under Verification Code and select Verify. The page confirms with Your authenticator app has been verified.
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Save your recovery codes #
Localtonet shows 10 recovery codes. Each code works once and lets you sign in when you do not have your phone.
Put these codes in a safe place. If you lose your device and don't have the recovery codes you will lose access to your account.
Sign in with 2FA #
After your email and password, the page asks for the Authenticator code. Tick Remember this machine if you do not want to be asked on this browser again. Without your phone, select log in with a recovery code and enter one of your saved codes.
Manage 2FA #
| Button | What it does |
|---|---|
| Setup authenticator | Shows the QR code and key again, for example to add the account to another app. |
| Reset authenticator | Creates a new key. Your authenticator app stops working until you configure it with the new key, and 2FA is disabled until you verify the app again. |
| Reset recovery codes | Generates a new set of recovery codes. The old codes stop working. The key in your authenticator app does not change. |
| Forget this browser | Removes the "remembered" state of the current browser. The next sign-in from it asks for a code again. |
| Disable 2FA | Turns 2FA off. This does not change the key used in the authenticator app. |
The page also tells you how many recovery codes are left and asks you to generate a new set when they run low.
Change your email address #
- In the account menu, select Change Email, or open Change Email.
- Enter the address under New email and select Change email.
- Localtonet answers Confirmation link to change email sent. Please check your email. Open the link in that email. Localtonet changes the address and sends you to the Dashboard.
Until you open the link, your account keeps the old address. After the change you sign in with the new address.
Reset your password #
- In the account menu, select Reset Password. If you cannot sign in, select Forgot Password ? on the sign-in page instead.
- Enter your email address and select Submit. The page answers Please check your email to reset your password.
- Open the link in the email. Under Setup New Password, enter your email address and the new password twice, then select Submit. You can then sign in with the new password.
Choose a strong password. The form recommends: Use 8 or more characters with a mix of letters, numbers & symbols.
API key #
The API key authenticates requests to the REST API and to the MCP server. It is on the Dashboard, in the API Key card.
| Control | What it does |
|---|---|
| Copy | Copies the key to the clipboard. |
| Change | Creates a new key. The current one stops working. |
| API UI | Opens the interactive API reference at /api. |
When you select Change, the dashboard asks Are you sure? and warns that your current API key will be invalidated and that any integrations using the old key will stop working immediately. Confirm with Yes, Change It, then update the key everywhere you use it.
Keep your API key private. Anyone who has it can manage your tunnels and tokens. If a key was exposed, change it right away.
Delete your account #
In the account menu, select Delete Account. The dashboard warns: When you delete your account, all information will be deleted and your Balance will not be refunded. Are you sure? Enter the email address of your account to confirm and select Yes. Your tunnels are stopped, your AuthTokens and your account are deleted, and you are logged out a few seconds later.
Deletion cannot be undone, and remaining Balance is not refunded.
Support tickets #
Open Support Tickets from the side menu or the account menu. The page My Support Tickets lists your tickets with their status and the last reply.
Create a ticket #
Select New Ticket and fill in the form:
| Field | What to enter |
|---|---|
| Subject | A short description of the issue. |
| Category | General, Technical, Billing, Sales, Server or Other. |
| Priority | Low, Normal, High or Urgent. |
| Description | What happened, what you expected, and the steps to reproduce it. Markdown formatting is supported. |
| Screenshots | Optional. Up to 5 image files, 10 MB each. |
Select Submit Ticket. For faster help, include the exact error message, your operating system and client version, and what you did before the issue occurred.
Follow a ticket #
- A ticket is Open, In Progress, On Hold, Resolved or Closed.
- When support has answered, the side menu shows Awaiting your reply under Support Tickets. You also receive the answer by email.
- Open the ticket, write under Add Reply and select Send Reply. You can attach screenshots to a reply.
- A Resolved ticket can still be answered if the issue persists.
- Close Ticket closes it for good: you cannot reply after closing. For further questions, open a new ticket.
The number of tickets that can be active at the same time is limited. When you reach it, the form shows Ticket Limit Reached; wait for an existing ticket to be resolved, or close one, to create a new one.
Troubleshooting #
"Invalid login attempt."
The email address or password is wrong, or the account was created with Google or GitHub and has no password. Sign in with the same method you registered with. If you forgot the password, use Forgot Password ?.
I did not get the confirmation email
Check the spam folder and that you typed the address correctly. The page that asks you to check your email has a Resend button, which becomes available after a countdown; signing in with an address that is not confirmed yet opens that page again. If the email still does not arrive, write to support@localtonet.com.
"Invalid authenticator code."
Codes change every 30 seconds and depend on the clock of your phone. Check that the phone's time is set automatically, then enter the current code. If the app was reinstalled or the phone replaced, sign in with a recovery code and set up the authenticator again.
"The email does not match our records" when deleting the account
Type the exact email address of the account you are signed in with.
