Yarjejeniyar Matakin Sabis

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Ranar Fara Aiki: 1 ga Janairu, 2025  |  Siga: 1.0

Wannan Yarjejeniyar Matakin Sabis ("SLA") wani ɓangare ne na yarjejeniya tsakanin Localtonet ("Mai Sarrafa Bayanai", "mu", "namu", "gare mu") da abokin ciniki da ke amfani da ayyukan Localtonet ("Abokin Ciniki"). Wannan SLA ta shafi duk tsare-tsare, har da na kyauta da na biya, kuma tana bayyana alƙawuran samuwa, sharuɗɗan Kiredit na Sabis, da maƙasudin lokutan amsa taimako na dandalin Localtonet.

1. Ma'anoni

Kalmomi masu zuwa suna da ma'anonin da aka bayyana a ƙasa a cikin wannan SLA gaba ɗaya:

  • "Lokacin Aiki" (Uptime) yana nufin kashi na lokaci a cikin wata na kalanda da dandalin Localtonet ke samuwa kuma yana aiki, ban da Gyaran da Aka Tsara da Abubuwan da Aka Ware.
  • "Lokacin Katsewa" (Downtime) yana nufin duk wani lokaci da dandalin ba ya samuwa gaba ɗaya ga Abokin Ciniki saboda abubuwan da ke cikin ikon Localtonet mai ma'ana, kamar yadda tsarin sa ido na ciki na Localtonet ya tabbatar.
  • "Gyaran da Aka Tsara" (Scheduled Maintenance) yana nufin katsewar sabis da aka tsara wanda Localtonet ya sanar aƙalla awanni 24 a gaba ta status.localtonet.com ko sanarwar imel.
  • "Kiredit na Sabis" (Service Credit) yana nufin kiredit da ake sanyawa a Ragowar kuɗin asusun Localtonet na Abokin Ciniki a matsayin diyya don keta SLA da aka tabbatar.
  • "Abubuwan da Aka Ware" (Excluded Events) yana nufin yanayin da aka bayyana a Sashe na 3 na wannan SLA waɗanda aka ware daga lissafin Lokacin Katsewa.
2. Alƙawarin Lokacin Aiki

Localtonet ya yi alƙawarin Lokacin Aiki na wata-wata na 99.9% don manyan ayyukan tunnel da haɗin kai. Ana lissafa Lokacin Aiki kamar haka:

Lokacin Aiki % = ((Jimlar mintoci a wata − Mintocin Lokacin Katsewa) / Jimlar mintoci a wata) × 100

Alƙawarin Lokacin Aiki na wata-wata na 99.9% yayi daidai da iyakar kusan mintoci 43.8 na Lokacin Katsewa da ba a tsara ba a kowane wata na kalanda.

3. Abubuwan da Aka Ware

Abubuwa masu zuwa ba su zama Lokacin Katsewa ba kuma an ware su daga lissafin SLA:

  • Gyaran da Aka Tsara wanda aka sanar aƙalla awanni 24 a gaba;
  • katsewar sabis da tsarin, software, saituna ko kayayyakin network na Abokin Ciniki suka haifar;
  • gazawar da masu samarwa na ɓangare na uku da ke wajen ikon Localtonet kai tsaye suka haifar, har da masu samar da kayayyakin cloud, masu samar da DNS, ko gazawar babbar hanyar intanet (backbone);
  • hare-hare a kan dandalin, har da hare-haren distributed denial-of-service (DDoS), inda Localtonet ke aiki da kyakkyawar niyya don rage tasirinsu;
  • abubuwan da suka fi ƙarfin ɗan adam (force majeure), har da amma ba'a iyakance ga bala'o'i na yanayi, matakan gwamnati, annoba, ko katsewar intanet mai faɗi ba;
  • fasalolin beta, sakin preview, ko ayyukan da aka yi wa alama a fili a matsayin na gwaji ko waɗanda ba su shirya don production ba;
  • iyakokin tsarin Kyauta waɗanda ba su da alaƙa da samuwar dandalin gaba ɗaya, kamar rage gudun bandwidth ko iyakar haɗi a kowane matakin tsari.
4. Lokutan Amsa Taimako

Localtonet yana bayar da taimako ta tsarin ticket a cikin manhaja da ta imel a support@localtonet.com. Maƙasudin lokutan amsa sun dogara ne da tsananin abin da ya faru kamar haka:

Tsanani Bayani Maƙasudin Amsa
Mai Tsanani Ƙwarai Katsewa a duk dandalin ko tunnel ba sa aiki gaba ɗaya Cikin awanni 2
Babba Babban lalacewar sabis da ke shafar yawancin masu amfani Cikin awanni 8
Matsakaici Tasiri na ɓangare tare da wata hanyar warwarewa ta wucin gadi Cikin awanni 24
Ƙasa Tambayoyi na gabaɗaya, buƙatun fasali, ko ƙananan matsaloli Cikin awanni 72

Ana auna lokutan amsa a lokutan aiki (Litinin–Juma'a, 09:00–18:00 UTC). Localtonet zai yi ƙoƙari mai ma'ana don amsawa a wajen waɗannan lokutan ga abubuwan da suka faru masu tsanani ƙwarai (Critical).

5. Sa Ido da Bayyana Gaskiya

Localtonet yana ci gaba da sa ido kan duk manyan ayyuka kuma yana wallafa bayanan samuwa na kai tsaye da na tarihi a status.localtonet.com. Abokan Ciniki za su iya yin rajista don karɓar sanarwar abubuwan da suka faru a wannan shafi.

Idan wani babban abu ya faru, Localtonet zai wallafa sabuntawar matsayi a lokaci-lokaci har sai an warware matsalar. Ga abubuwan da suka faru masu tsanani ƙwarai (Critical), Localtonet zai yi ƙoƙarin wallafa rahoto bayan abin da ya faru cikin kwanakin aiki 5 bayan warwarewa.

6. Nauyin Abokin Ciniki

Don amfana daga wannan SLA, Abokin Ciniki yana da alhakin:

  • kiyaye asusun Localtonet mai inganci, mai aiki kuma mai kyakkyawan matsayi;
  • amfani da Ayyukan bisa Sharuɗɗan Amfani na Localtonet;
  • aika da'awar kiredit cikin kwanakin kalanda 14 bayan ƙarshen watan da abin ya shafa;
  • bayar da isassun bayanai don ba Localtonet damar bincika abubuwan da aka ba da rahoto.
7. Gyare-gyare ga Wannan SLA

Localtonet yana da haƙƙin sabunta wannan SLA a kowane lokaci. Za a wallafa canje-canje a wannan shafi tare da sabunta ranar fara aiki. Don manyan canje-canje, Localtonet zai ba da sanarwa aƙalla kwanaki 30 a gaba ta imel ko sanarwa a cikin manhaja. Ci gaba da amfani da dandalin bayan kowane sabuntawa yana nufin karɓar SLA da aka gyara.

8. Iyakancewa

Kiredit na Sabis da aka bayyana a wannan SLA su ne kawai maganin da Abokin Ciniki ke da shi ga duk wata gazawar Localtonet wajen cika alƙawarin Lokacin Aiki. Babu wani abu a cikin wannan SLA da ke iyakancewa ko ware duk wani alhaki da ba za a iya ware shi ba a ƙarƙashin dokar da ta shafi. Wannan SLA ba ta zama garantin sabis marar katsewa ba kuma ba ta soke duk wata iyakancewar alhaki da aka bayyana a Sharuɗɗan Amfani na Localtonet ba.

9. Tuntuɓa

Tambayoyi game da wannan SLA: support@localtonet.com

An haɗa wannan SLA ta hanyar ambato cikin Sharuɗɗan Amfani da Yarjejeniyar Sarrafa Bayanai na Localtonet. Idan aka samu saɓani tsakanin wannan SLA da kowace yarjejeniya, sharuɗɗan babbar yarjejeniya ne za su yi rinjaye sai dai idan an faɗi akasin haka. Localtonet ne ke gudanar da Localtonet.  |  Siga 1.0  |  Yana aiki daga 1 ga Janairu, 2025

Taimako